Video Won't Play Complete

Posted by rebecca-robertson
Jul 30, 2014
I downloaded my videos. Some will not play to completion. They stop partway and then start over. I have deleted the file and tried to download again. I get the message "Video can't be played because the file is corrupt."
Posted by Preethi KOP
Aug 3, 2014
Hi Rebecca,

I am sorry to hear about the issues you are having with the videos. Our most sincere apologies for any inconvenience caused. There have been problems with Firefox; it's settings don't allow you to click the "Download Video" button.However, if you right click on the "Download Video" button, you'll be able to choose to save it to your computer. You could also use a different browser (like Google Chrome or Internet Explorer) to download the videos.

I hope this sorts out your problem. If by chance there are still some issues, please do write back to me detailing them so I can further it with our IT team.

Good luck with training your pet(s)!